Frequently Asked Questions
Everything you need to know about your Genexa shopping experience.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking link and a unique tracking number to monitor your delivery in real-time.
What is Genexa's return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.
Do you ship internationally?
Yes, Genexa ships to over 50 countries worldwide. Shipping costs and delivery timelines vary depending on your location and are calculated at checkout.
How do I ensure I'm ordering the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options like Klarna and Afterpay.
Are your materials sustainably sourced?
Genexa is committed to ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel to minimize our environmental impact.